Office Information | South Valley Pediatric Dentistry

Office Information

General Office Information

ACCIDENTS/EMERGENCIES

Emergency dental care is sometimes needed but always unexpected! If a dental emergency arises, contact our office. Please call 801-489-1301.

If your child’s emergency is not during regular office hours, you will be instructed on how to contact Dr. Chamberlain. Patients seen after our regular business hours will be subject to an additional fee.

Due to emergencies, our daily schedule may be delayed. Please accept our apologies ahead of time should this occur during your appointment. Understand that we will do the same if your child is ever in need of emergency care.

OFFICE VISIT GUIDELINES

  • A parent or legal guardian must accompany any child under the age of eighteen to all appointments.
  • For the safety and privacy of others, we kindly ask that only one parent accompany your child at a time.
  • Our only play area is in the reception room, if you choose to bring siblings we may ask that you remain in the reception area while we see your child.
  • NO cell phones or strollers allowed in clinical area.
  • NO food and drink allowed in the office. To uphold our stringent standards of infection control neither food nor drink allowed in the treatment area contamination of these products are possible.
  • The amount of time scheduled depends upon a patient’s specific needs.

APPOINTMENT POLICY

Please call 801-489-1301 to schedule an appointment.

The most popular times for appointments on regular school days are after school. If you would like this time, please book well in advance. Please note that for some types of appointments, children will need to miss school. Although we would like to see all school-age patients after school, this is not possible. Our office will attempt to schedule appointments when it is convenient for you and when we have available times. We prefer to see young children in the morning because they are fresher and we can often spend more time with them to make sure they are comfortable.

Coming in more than 20 minutes late for any appointment may require rescheduling so we do not keep other patients waiting. Please call if you are going to be late.

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CANCELLATION POLICY

We make every effort to be on time, we hope that you will also. If you must change an appointment, please do so 24 hours in advance. We reserve the right to charge a $25.00 fee for missed appointments. We realize that unexpected things can happen, but we ask for your assistance in this regard.

We appreciate your cooperation in complying with these guidelines. Thank you choosing our office for your child’s dental care.

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INSURANCE FACTS

If your child is covered by your dental insurance plan, it is your responsibility to understand your individual policy. After dental work has been performed in our office, our staff will bill your insurance company as a courtesy to you, based on the insurance information you have provided. We are only able to estimate your financial portion. This payment is due on the date of service. If your insurance pays differently than estimated you are responsible for the unpaid balance. If for any reason your insurance does NOT pay, you are personally responsible for payment of all services.

**Remember that you. Not your insurance, are ultimately responsible for payment of services rendered in our office. **

By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has pain or not if you have not paid your balance within 60 days a finance charge of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you once insurance has paid us.

PLEASE UNDERSTAND that we submit dental insurance as a courtesy. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment; we cannot guarantee what your insurance will or will not do with each claim. We also cannot be responsible for any errors in filing your insurance; once again, we file claims as a courtesy to you.

Most importantly, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

Payment at time of service is expected. Before your first visit, please verify your dental coverage. Please bring your insurance plan information with you on your first visit. We will work with you to ensure that you receive the maximum benefits to which you are entitled.

If you have any questions about your insurance plan or payment options, please call our billing and insurance specialists at our office number 801- 489-1301.

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PAYMENT POLICY

Payment for services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the very best care. Any amount not covered by your dental plan, deductibles, or co-insurance will be collected at the time of service. You will be responsible for any additional balances after we receive your insurance payment.

We offer these payment options:

  • Cash
  • Personal checks
  • All major Credit Cards

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